Shipping & Returns

At ÊTRUNE, we recognize that obtaining your meticulously crafted piece of art should be as seamless and efficient as its creation. As you embark on this remarkable journey with us, rest assured that we've instituted policies designed to enhance your shopping experience while prioritizing your satisfaction and convenience.

Shipping

1. Free Standard Shipping:
Every ÊTRUNE piece deserves a grand entrance. Hence, we offer free standard shipping on all orders, ensuring your masterpiece reaches you in pristine condition, no matter where you are.

2. Expedited & International Shipping:
Should you wish for your jewelry to arrive sooner, or if you're located outside our standard shipping zones, we offer expedited options tailored to your needs. Please refer to our shipping chart for rates and estimated delivery times.

3. Packaging:
Each ÊTRUNE jewelry comes nestled in a premium, elegantly designed box, making it perfect for gifting or for a personal keepsake. This box not only offers protection during transit but is also a reflection of the artistry and care that goes into every piece we craft.

4. Tracking:
Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor your shipment's progress and estimated delivery time.

Returns

1. 30-Day Return Policy:
We take immense pride in the artistry and quality of our creations. However, if for any reason you're not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Items should be returned in their original condition, including all documentation.

2. Customized Pieces:
Custom pieces are crafted with love, specifically tailored to your desires. Due to their personalized nature, these items are non-returnable. However, should there be any discrepancies or defects, we are committed to making it right.

3. Return Process:
Initiating a return is straightforward. Contact our customer service team with your order number and reason for return. After approval, you'll be provided with all necessary return instructions and packaging.

4. Refunds:
Once we receive and inspect the returned item, your refund will be processed and automatically applied to your original payment method. Please allow up to 10 business days for the transaction to reflect in your account.

Shopping with ÊTRUNE is more than just a transaction; it's an experience. We remain dedicated to ensuring this experience is flawless, from the moment you choose your piece to the day it graces your presence. If you have any concerns or queries regarding shipping or returns, our dedicated team is always at your service.