FAQ

Navigating the world of exquisite jewelry and pioneering technology can indeed raise questions. At ÊTRUNE, we welcome your curiosity. Below, we’ve curated answers to some of the most frequently asked questions by our esteemed clientele.

1. What is ÊTRUNE's philosophy on jewelry-making?
At ÊTRUNE, we blend the age-old art of jewelry craftsmanship with state-of-the-art technologies, such as 3D printing and augmented reality. Our philosophy is to create unique, modern, and inclusive jewelry pieces that resonate with the ever-evolving tastes and preferences of our diverse clientele.

2. How do I know my ring size?
You can refer to our comprehensive Ring Size Guide available on the website. Additionally, upon request, we can send you a physical ring sizing tool to help you determine your exact size.

3. How does the Etrune Upcycling system work?
Etrune Upcycling is our initiative to champion the circular economy in the jewelry industry. Through this system, you can sell or exchange your older ÊTRUNE pieces on our marketplace, which fluctuates in value over time.

4. What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, select cryptocurrencies, and cash. Our innovative payment plans, like Etruner Crowdfunded and Etrune Reserve Vault, offer additional flexible options.

5. Can I customize my jewelry?
Absolutely! We pride ourselves on creating bespoke pieces tailored to your unique desires. Contact our design team to discuss your vision, and we'll bring it to life.

6. What is the Etrune Care+ program?
Etrune Care+ is a premium membership service designed to maintain the splendor of your ÊTRUNE jewelry. With an annual fee, members can avail of specific repair services and dedicated care consultations to ensure their jewelry always shines brilliantly.

7. How long does shipping typically take?
Standard shipping generally takes 5-7 business days. However, for expedited and international shipping times, please refer to our 'Shipping & Returns' page.

8. Are returns possible on customized items?
Due to their personalized nature, customized pieces are non-returnable. However, if any discrepancies or defects arise, we are committed to making it right.

9. How does the Etruner Crowdfunded system function?
Etruner Crowdfunded embraces the digital economy's collaborative spirit. It allows couples to set up a funding project for their commitment journey, inviting well-wishers to contribute. Once the funding goal is met, the proponent can initiate their jewelry creation process, offering incentives like exclusive photos or keepsakes to contributors.

10. Can I ensure my ÊTRUNE piece remains timeless?
Absolutely. Each ÊTRUNE piece is crafted with precision and care. With regular maintenance and by availing of our Etrune Care+ program, your jewelry will stand the test of time.

Should your query remain unanswered or if you'd like more detailed information on any topic, please feel free to reach out to our dedicated customer service team. Your satisfaction and peace of mind are our utmost priority.